Contact
Whether you're choosing between sauna models, tracking a shipment, or need help with a return, our support team is here to guide you through each step. We can answer questions about product features, sizing, and compatibility before you buy, and assist with order changes, delivery updates, or damaged-item claims after purchase.
Email Us
Business Hours
Monday–Friday: 9:00 AM–6:00 PM PST
Saturday, Sunday & Public Holidays: Closed
Due to a recent increase in inquiries, responses may take slightly longer than usual. We typically reply within 1–2 business days.
Address
Authentic Sauna Experiences Limited
19 Beech Range
Manchester, England M19 2EU
United Kingdom
What to Include
- Product name or item number for pre-purchase questions
- Order number for existing orders, delivery, or returns
- A brief description of the issue (damage, wrong item, missing parts)
Please do not send account passwords or full payment card details via email.