Refund policy

We want every Nolimaro order to arrive in good condition and match what you expected. This page explains how to reach us when something goes wrong, what information to prepare, and what happens after we review your case. Because specific return terms depend on your order and the issue type, please contact our support team before sending anything back so we can give you the correct instructions and address.

Before You Start: What to Prepare

Whichever situation applies to you, have the following ready when you email us:

Your order number
The email address used at checkout
A clear description of the issue
Photos of the item or packaging if the product arrived damaged or incorrect

You Received the Wrong Item

If the product delivered does not match what you ordered, email us at popper@nolimaro.shop with your order number and a photo of the item you received. We will confirm the error and tell you how to return the incorrect product. Do not ship anything back until you receive our written instructions.

You Changed Your Mind

If you no longer want the item, contact us to request a return. We will review your order and let you know whether a return is possible, what condition the product must be in, and how to send it back. Please reach out before the return window for your order closes; our support team can confirm the exact deadline for your purchase.

Your Package Is Lost in Transit

If tracking shows no movement for an extended period or the carrier confirms the parcel is lost, email us with your order number and tracking details. We will open an investigation with the shipping carrier. Resolution depends on the carrier's findings; we will keep you updated throughout the process.

The Item Arrived Damaged

If your product is damaged on arrival, take clear photos of both the item and the outer packaging before discarding anything. Send the photos and your order number to popper@nolimaro.shop. We will assess the damage and advise on next steps, which may include a replacement, refund, or partial credit depending on the circumstances.

Exchanges for a Different Size, Colour, or Option

If you need a different size, colour, or variant, contact us first. We will check availability and confirm whether a direct exchange is possible or whether a return and new order is the better path. Availability of replacement stock cannot be guaranteed until we confirm it for your specific request.

How to Initiate Any Return or Claim

Send an email to popper@nolimaro.shop with your order number and a description of the issue. Our team will reply with instructions specific to your case, including where to send the item if a return is required. We process requests within 1–3 business days.

After Your Return Is Received

Once your returned item or supporting evidence reaches us, we inspect it and notify you of the outcome. If approved, the refund is issued to your original payment method. The time it takes for the credit to appear on your statement depends on your bank or payment provider and may extend beyond our processing window.